Return And Refund Policy
At Bergh Solutions, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the following conditions.
Returns
Customers may request a return within 7 days of receiving the product. To qualify for a return, the item must be:
Unused and in its original condition
In the original packaging
Accompanied by proof of purchase
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within a few business days.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, unless they arrive damaged or defective.
Return Shipping
Customers may be responsible for the cost of return shipping, unless the item is defective or incorrect.
Contact Us
For return or refund requests, please contact us with your order details and we will assist you as quickly as possible.